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45 DAY RETURNS
INTEREST FREE PAYMENTS
PRICE MATCH PROMISE
DAY RETURNS
INTEREST FREE PAYMENTS
PRICE MATCH PROMISE

Buy now. Pay later. No fees.

What is
Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment.

Klarna is the provider of smooth payments to more than 200,000 online stores.

Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Klarna Payment Options

Pay Later in 30 days

  • Pay 30 days after delivery
  • Get your goods before you pay
  • No interest, fees or credit application
  • Sit back and relax. Klarna will notify you when payment is due

Pay Later in 3 interest-free instalments

  • Auto-pay with your card
  • Your purchase is sliced into three equal card payments
  • Your first payment is collected when the order is shipped. The remaining two will be automatically collected every 30 days.
  • No fees, no interest, no credit check and no impact on your credit score.
*Certain payment methods may not be available to all customers at all times.

Step 1

Simply add your product to your cart and go to checkout

Step 2

Select Pay Later with Klarna as your payment method (no need to create an account)

Step 3

Place your order. Once dispatched you'll have to pay Klarna

FAQ's

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Superior Fires run credit searches against you that could impact your credit rating.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?

As soon as Superior Fires have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Superior Fires. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Have you received my payment?

If you pay by card, Superior Fires will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once Superior Fires has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Do Klarna have a Privacy Policy?

Yes.  You can find Klarna's Privacy Policy here.