Superior Fires places a high value on feedback from our customers. We ensure that we read all comments and review corrections and additional information. We appreciate the time you take to send this information to us. Due to the immense volume of correspondence we receive, we regret that we may take up to 7 working days to respond to certain queries however rest assured a member of our team will be working on your enquiry. 
Sales Department

For general enquiries about a NEW product please call Sales on 0800 230 0212. Or you can email sales@superiorfires.co.uk. In order for us to reply you must provide your Name, Contact Number, Email.

Aftercare Department

For enquiries about your EXISTING product in-warranty please call 0800 230 0212. Alternatively you can email aftercare@superiorfires.co.uk. In order for us to reply you must provide your Name, Contact Number, Email and Sales Order No. e.g. #1234.

Service Department

If your enquiry relates to a product fault, survey or engineer's visit please call Service on 0800 230 0212. Or email service@superiorfires.co.uk. In order for us to reply you must provide your Name, Contact Number, Email and Sales Order No. e.g. #1234.

Returns Department

To return a product you must email returns@superiorfires.co.uk. Please see our Returns page in Support. In order for us to reply you must provide your Name, Contact Number, Email and Sales Order No e.g. #1234.

In writing

Superior Fires, Unit 10 Avon Trading Park, Reid Street, Christchurch, Dorset, BH23 2BT, UK. In order for us to reply you must provide your Name, Contact Number, Email and if applicable your Sales Order No e.g. #1234.